Privacy Policy of BookMyTutes Edtech Private Limited (BMT) & its website/applications BookMyTutes.com

This document is published by virtue of a legal requirement under the provisions of the Information Technology Act, 2000 that requires ‘intermediaries’ to publish the rules and regulations, privacy policy and terms for access or usage of the website and is primarily governed by Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. BookMyTutes Edtech Private Limited ("BookMyTutes Edtech Private Limited", "BookMyTutes.com", "BookMyTutes", "BMT", "we", "us" and "our") is committed to treating your personal information with respect and sensitivity. This document of Privacy Policy ("Privacy Policy") explains how we may collect, store, use, and disclose personal information when you ("you" or "User") access or use.

Your Consent

By accessing https://www.bookmytutes.com (“our Website/Application”) and using it on a continued basis, you expressly consent and confirm to BookMyTutes collecting, maintaining, using, processing and disclosing your personal and other information in accordance with this Privacy Policy.

Personal Information

If you are a tutor, teacher, lecturer, instructor, mentor, career counsellor or coaching institution (“BookMyTutes Business Partner”) BookMyTutes requires you to register on our Website by providing your salutation, name, email ID, personal phone number, alternative phone number, location, date of birth, educational background, qualifications, achievements, experience, KYC documents, bank details etc. The Website also prompts you to share a photograph that may help better identify you amongst the prospective customers and which you may share at your own discretion. Such information is published on the Website as a part of the ‘search’ results of the search functionality developed by us.

If you are a prospective customer, student, parent or guardian looking to get connected with BookMyTutes Business Partners, our Website collects your name, email ID, personal phone number, board, class, subjects, any other details of personal interest and location. Based on your consent, such information is shared on a limited basis by us with BookMyTutes Partners in order to facilitate faster connection between the parties. Further, in order to consummate certain transactions, our Website may also require you to submit your credit/debit card and/or bank account details through a secure Third Party Payment Gateway provider. We may collect your bank details in certain circumstances, where money needs to be transferred to you via NEFT/IMPS to your bank account. Such information is kept strictly confidential. BookMyTutes also collects your other personal details including but not limited to your feedback, suggestions, views, comments, etc. that may be shared/volunteered by you on our discussion forums or other pages which you may access or visit on our Website. Such information being in the public domain is available for access for all our Website’s users and visitors. In this regard, you are advised to exercise discretion before you make such details public, as such information may be vulnerable to mis-use and can be easily misused. BookMyTutes in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such information shared by you, by any third party or any party not known to BookMyTutes.

For BookMyTutes to recognize you as a registered member, you must login with your email and password. At the time of login, you will have the option to instruct the Website to remember you so when you come back the next time to use the Website, you do not have to remember your email and password. Your email and password are never shared by BookMyTutes with anybody within or outside of BookMyTutes.

All other information exchanged by you with BookMyTutes in the form of written communication, responses to emails, feedback required from you, participation in discussions, etc. shall be deemed to be confidential and shall be owned by BookMyTutes and shall be available for the exclusive use of BookMyTutes. Our Website does not collect information about you unless you specifically and knowingly provide it. BookMyTutes DOES NOT trade or sell your information in any manner, except as specified herein, or if express consent is sought from you.

Location Information

Depending on your device permissions, if you’re looking for a BookMyTutes Business Partner, we automatically collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, Wi-Fi access points and mobile towers. Your location data allows you to see BookMyTutes Business Partner and helps you in posting your place of service within your location. In case we need your location data, we will first show you a pop-up which will ask you to choose to allow or not to allow us to access your location data. If you do not allow us to have access to your location data, you will still be able to use our Services but with limited functionality. If you do allow us to access your location data you can always change this later by going to the settings on our Website or App our Platform and disable the permissions related to location sharing.

How does BookMyTutes protect my Personal Information?

BookMyTutes is committed to protecting the privacy and the confidentiality of your personal information. Whenever BookMyTutes obtains personal information from you, our Website uses commercially reasonable efforts and general industry standards to protect it from any unauthorised access or disclosure. Save as otherwise provided herein, access to your personal information is limited to BookMyTutes’s personnel and such authorised third parties who may host your data on our behalf or may assist us in providing the products and services requested by you. BookMyTutes uses its best endeavours to maintain physical, electronic and procedural safeguards that aim to protect your information against loss, misuse, damage, modification, and unauthorised access or disclosure. However, BookMyTutes assumes no liability whatsoever for any disclosure of personal information due to unauthorised third party access or other acts of third parties, or any other acts or omissions beyond reasonable control of BookMyTutes.

What security precautions are in place to protect against the loss, misuse or alteration of your information?

BookMyTutes makes every reasonable effort to preserve the privacy and confidentiality of your information shared with us. We implement standard measures and mechanisms compliant with the applicable laws to protect against unauthorised access to and unlawful interception of your personal information. However, no Internet site can fully eliminate security risks. We reserve the right to disclose the information collected from you without your consent (express or implied) and without any liabilities to you when required or permitted by law and we have a bonafide belief that

1. (i) such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on us or
2. (ii) to conform to the legal requirements, compliance/reporting to administrative and judicial authorities, as may be required
3. (iii) protect and defend the rights or property of the website owners of BookMyTutes, or the users of BookMyTutes,
4. (iv) person(s) or company(ies) who provide certain support services to us, and
5. (v) person(s) or company(ies) who share certain responsibilities/obligations of BookMyTutes

Cookies

Similar to other commercial web sites, our Website utilises standard technology called "Cookies" and Web server logs to collect information about how our Website is used. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies are only read by the server that places them, and are unable to run programs on your computer, plant viruses or harvest your personal information. Cookies allow Web servers to recognize your computer each time you return to our Website including the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website, verify your registration or password information (in case of registered users) during a particular session so that you do not have to input your password multiple times as you navigate the site and suggest products or services that may interest you. This information is collected on an aggregate basis. None of this information is associated with you as an individual. Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. BookMyTutes understands and supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking BookMyTutes cookies may disable certain features on our Website and may make it impossible for you to use certain services available on our Website.

Communications

We will communicate with you by email, SMS, whatsapp or in the app notification in connection with our Services/Platform to confirm your registration, to inform you in case your listing has become approved/disapproved and other transactional messages in relation to our Services. As it is imperative for us to provide you such transactional messages you may not be able to opt -out of such messages.

Promotional Initiatives

BookMyTutes’s presence on social networking websites including but not limited to LinkedIn, Instagram, Facebook, Twitter, Youtube etc. is only a promotional initiative to invite registrations and participation of prospective customers located in different parts of the country. The domain links contained therein may either direct you to our Website/Application or request your participation by way of feedback, suggestions. BookMyTutes in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of your feedback, suggestions, views, etc. on any of the aforementioned networking websites or blogs, by any third party whether or not known to BookMyTutes.

Are calls and demo classes recorded?

Calls that happen between students and BookMyTutes Business Partners, who are a part of BookMyTutes, may or may not be recorded. Such recordings are made and kept for auditing purposes to ensure that tutors are adhering to the guidelines of the platform and its associated policies. For the purposes of audits, even demo classes will be recorded on test basis to ensure tutors are adhering to the guidelines and policies of the BookMyTutes. Even regular online class sessions may be recorded for the same purpose. No recordings will be shared with any third parties or unauthorised personnel. They will be used for internal purposes only.

Does BookMyTutes secure the content posted by its users?

The content that you store, post, or transmit on or through our Website, such as blogs, reviews, test modules, service details, your profile page you upload to our Website, may be accessed by other users (registered or unregistered), including people that you do not know. The purpose of making such content public is to enhance your overall experience and to provide you a platform where users meet and interact on a one to one basis. However, the content/images that you post/share on our Website may be prone to mis-use by a party not known to you. BookMyTutes in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such content, by any third party or any party not known to BookMyTutes. We suggest that you exercise care and caution in communicating with other users and only disclose your information to other users that you know to be trustworthy. You should not assume that your content will be kept private.

Other

We may from time to time add or enhance products/services available on our Website/Application. To the extent these products/services are provided to and used by you, we will use the information you provide in this regard to facilitate the products/service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store and publish such information to assist us in making the site better and easier to use.

I have more questions about privacy policy

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@bookmytutes.com

Will BookMyTutes change privacy policy in the future?

This policy provides a general statement of the ways in which BookMyTutes aims to protect your personal information. You may, however, in connection with specific products or services offered by BookMyTutes, be provided with privacy policies or statements that substitute or supplement this policy. The terms and conditions of this policy may be changed from time to time, without your consent (express or implied) to reflect changes in our practices concerning the collection and use of your personal information. The revised policy will be effective immediately upon posting to our web site unless otherwise mentioned. This version of the policy is effective from March 23, 2023. You shall be bound by the revised Privacy Policy and it is your sole responsibility to check the same from time to time. You acknowledge that no knowledge of the revised Privacy Policy shall be a defence in any proceedings with regard to the Privacy Policy.

I have a complaint/concern

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of BookMyTutes’s Terms of Use, Privacy Policy and other policies or questions are published as under: Grievance Officer Name: A. Goyal Email address: info@bookmytutes.com Office can be contacted between 11:00 AM to 5:00 PM from Monday to Friday except on public holidays.